We have a 10-day return policy, which means you have 10 days after receiving your item to request a return and/or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fancyfacedesigns.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items returned will be inspected within a 3 business day timeframe and if there are no further issues a refund of the cost of goods and any taxes will be processed, minus the shipping fees. 

Unfortunately, we cannot accept returns on sale items or gift cards. All sales are final.

You can always contact us for any return question at info@fancyfacedesigns.com.

Order Cancellation/ Returns                                                                                                                                                             
Please note, order cancellations must be requested within 24 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email info@fancyfacedesigns.com. Customer will be charged a $12.99 flat rate for return shipping label.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Color and Finish                                                                                                                                                                         
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fancyfacedesigns.com.